Legal

This website is intended for use by Financial Advisers only. You will need to appoint a Financial Adviser before starting any Hornbuckle Mitchell products. Click here to find an adviser.
Some pages on this site may contain hypertext links to web sites not maintained by us. In the event that there are third party links to other web sites for your convenience you acknowledge and agree that we are not responsible for the availability or functionality of such external sites. We are not responsible or liable for any loss, errors or omissions contained within such external sites

E-mail addresses

If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about our products and services, unless you ask us not to do so.

Law

This contract is governed by the laws of England & Wales and any disputes will be subject to the exclusive jurisdiction of the English Courts.

Language

All contracts will be provided to you and concluded in English and all communications between us will be in English.

Liabilities & guarantees

Whilst we will use all reasonable endeavours to ensure the accuracy of any information placed on this website, we make no representations or give any warranties of any kind with respect to this site or its contents. In addition we make no representation or warranties about the accuracy or the information contained on this website. Any errors should be reported to your local point of contact at Hornbuckle Mitchell immediately.

Taxation

The products referred to in this website may have tax consequences for which independent professional advise should be sought.
Any reference to taxation in this website is based on our interpretation of current UK tax law and practice and does not consitutute independent advice.

Content

We make no warranty that the website will meet your requirements. The information provided is for general guidance only. If you are unsure whether our products are suitable for your requirements, it is recommended that you speak to an independent financial adviser.

Availability

Best endeavors will be made to ensure that the website is available 24 hours a day 365 days a year. However the site may become unavailable due to maintenance, upgrade or circumstances outside Hornbuckle Mitchell's control. Hornbuckle Mitchell does not accept liability for any losses or damage arising due to the unavailability of the website.

Treating customers fairly

Treating Customers Fairly Objectives

The Directors and Senior Managers are committed to ensuring that the FSA principle of treating customers fairly (TCF) is applied in all areas of our day to day business activities.

In adopting the TCF principle we recognise that fair treatment of our customers is about adding value to the service we offer by aiming to provide our customers with:

1. Products and services that are appropriate to their needs
2. Clear and appropriate information
3. Suitable advice (where advice is sought)
4. Products and services that meet their expectations
5. The opportunity to readily complain or change provider

In practical terms this means that we:

  • Ensure that our staff understand their roles and are provided with the training that they need to fulfill their duties effectively
  • Have clear procedures in place which are regularly reviewed to ensure that a consistent service is provided to our customers
  • Encourage staff to recommend improvements to services and procedures
  • Ensure that our literature and other promotional material is clear, compliant, jargon free and appropriately targeted
  • Keep accurate and full records relating to all transactions so that any complaints can be dealt with fairly and efficiently
  • Handle complaints objectively and act upon the lessons learned to improve service
  • Monitor and review management information so that any trends or weaknesses can be identified and acted upon as necessary

If you feel that we are failing to achieve these objectives please tell someone! You can do this by: Emailing your concerns to clientsupport@hornbuckle.co.uk

Data Protection Act

The data is covered under the terms of the DPA and as data controllers of client data under the Act each Advisory Firm should abide by the principles of the Act. ‘Your privacy is very important to us. Accordingly, we have put in place measures to ensure that any personal information or data that we obtain from you in connection with your usage on this website are processed in accordance with the accepted principles of good information handling.

The Hornbuckle Mitchell Group Ltd is a registered data controller for the purpose of the Data Protection Act 1998.’ By submitting your personal information to us via this method and by using the various facilities on the web site, which enables you to e-mail us, you agree that: Any information we hold about you can be held on computer and/or paper files.

Any information, which you give us, may be disclosed to selected third parties or group companies for the purpose of administration or as permitted by law. Please note we will not arrange to involve a third party unless the security and confidentiality of your personal information is assured.

We and any group companies to who we have passed on your information may use the information to contact you by post, fax, e-mail or telephone to bring to your attention additional products or services, which may be of interest to you. However, if you prefer not to receive such information you may withdraw your consent by contacting us at The Compliance Department, Tyman House, 42 Regent Road, Leicester
 

Complaints

When dealing with complaints we have a specific complaints procedure we follow in order to ensure consistency.

You can view the complaints procedure by clicking here